Frequently Asked Questions (FAQs)

Q. Do you do custom orders?

Yes we do custom orders. We also take on commissions for large models, including onsite installations. Please send us details of your requirement by email to info@indicbricks.com.

 

Q. I have misplaced some parts of the product. Do you sell spare parts? If yes, how can I get them?

Yes we sell spare parts. Please email us the product name and the photograph and part number at info@indicbricks.com. You will find the part number in the building instructions. Once we have the details, we will get back to you with the price and availability.

 

Q. How do I track my order?

Once the product is ready and dispatched we will mail you an email with the delivery partner being used as well as the tracking number for your product.

 

Q. How long does it take for a product to be delivered?

For orders within India the average delivery time is 3-5 days. International orders take an average of 7-10 days.

 

Q. What payment methods are accepted?

At present, we accept Net-Banking, UPI, Debit and Credit Cards (except American Express and Diners Club Cards) and PayPal.

 

Q. Do you offer cash on delivery (COD) ?

At present we do not accept cash on delivery for our products.

 

Q. What do I do if I have received the wrong product or a damaged product?

Please email us details of the order, pictures / video of the product received at  info@indicbricks.com and we shall get back to you within 2 business days.

 

Q. What are your return policies?

Our refund and return policies can be viewed at Refund and Returns Policy – Indicbricks

 

Q. What are your shipping policies?

Our shipping policies can be viewed at Shipping Policies – Indicbricks

 

Q. What are your cancellation policies?

Our cancellation policies can be viewed at Refund and Returns Policy – Indicbricks

 

Q. I am unable to make payment for an order.

We are sorry for the inconvenience, please contact on Whatsapp +91-8904376022 or info@indicbricks.com and our team will assist you.

 

Q. Do you ship to USA? Which countries do you ship to?

Yes we ship to USA. In the past we have shipped products to customers in India, United States, United Kingdom, South Africa, Indonesia, Malaysia, Singapore, Australia and Canada.

 

 Q. Do you sell on Amazon?

Yes you can also purchase our products on Amazon India, Amazon USA, Amazon UK, Amazon Singapore and Amazon UAE.

 

Q. I am interested in becoming a reseller of your product in my country. How can I do that?

Thanks for your interest. Please email us about yourself and which country you are looking to resell in at info@indicbricks.com Do share details about your shop / marketplace?. Do you sell similar products?. How many years has your company been into selling similar products?. If you have a website or social media account, please share those as well. And your phone / WhatsApp number. We will review your request and get back to you within 2-3 business days.

 

Q. I am interested in purchasing your products in bulk, do you have wholesale discounts? What is the minimum order quantity for bulk orders?

Yes we do have wholesale pricing. Please contact us on info@indicbricks.com with the details of the product and quantity you are looking for.

 

Q. I want to buy your products as birthday return gifts. Can I get a volume discount? Also will you gift wrap and put a personalized message?

Yes absolutely. Indic Bricks products are very popular with children and make a great birthday gift or return gift. And yes we can gift wrap and add personalized messaging for you. Discounts would depend on the quantity you are looking to buy. Please email us the details on info@indicbricks.com or on WhatsApp +91-8904376022.

 

Q. I want to buy your products as wedding favor for guests. Can I get a discount for buying in bulk?

Yes that is a brilliant idea. Discounts would depend on the quantity you are looking to buy. Please email us the details on info@indicbricks.com or on WhatsApp +91-8904376022. We shall get back to you within 2-3 business days. We can also gift wrap and add personalized messaging for you. 

 

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